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Cacellation & Return

In the rare event that you are not fully satisfied with what you ordered or certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order, just return it to us. In such circumstances, before using the product, please get in touch with our Customer Service Team on +91 2756-230107,02752-240507,+91 96876 88705 who will guide you on the process for the same. Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange. The return process of the product can be restricted depending on the nature and category of the product. Conditions for Return: 1. Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery. 2. Products/Items should be UNUSED. 3. Products should be returned in their original packaging along with the original price tags, labels and invoices. 4. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit. Replacement & Exchange Replacement & Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked Refunds: We will process the refund after receipt of the product by Trylo Intimates. Refund will be processed based on the mode of payment of the order Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement. Orders paid by net banking accounts will be credited back to bank account. For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order. Cancellation: You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.